I ordered a seed cycling kit 6 days ago with advance payment. At the time of placing my order, I was assured by their WhatsApp customer support that it would be delivered within 2 working days. However, it has now been almost a week, and they are still unable to provide me with any proper update regarding my order.
What makes this even more disappointing is that I am a regular customer and purchase this product almost every month. Despite being a loyal customer, experiencing this level of unprofessionalism and lack of communication is extremely disappointing.
If there was an issue with the courier service, which can happen, the company should have taken responsibility and found an alternative solution. They could simply have switched to a more reliable and faster courier service or resent the parcel through an overnight delivery service. A small additional effort could have saved both the customer’s trust and the brand’s reputation.
A good brand is not judged only by the quality of its products, but by how it treats its customers when something goes wrong. I hope they take this feedback seriously and improve their customer service and delivery process, because loyal customers deserve better.
